StayPut Support
How can we help?
Find answers to common questions about setting up and using StayPut.
Quick help
Start with the basics.
Knowledge base
StayPut answers
No matching answers
Try searching for arming, sensitivity, volume, background, Pro, recording, or restore.
Getting started
Getting started
What does StayPut do?
StayPut turns your iPhone into an audible motion alarm. You place the iPhone with or against something you want to monitor, arm StayPut, and movement of the iPhone can trigger an audible alarm.
How do I arm StayPut?
Position the iPhone where movement should be detected, then slide to arm. StayPut waits for the phone to settle, briefly prepares its motion baseline, and monitoring begins when the app reaches the Armed state.
Why does StayPut wait for the phone to become still?
Stillness gives StayPut a stable starting point for motion detection. It also helps avoid treating movement while you are placing the phone as an alarm event.
How do I disarm StayPut?
Return to StayPut and use the disarm control. During an active protection session, StayPut requires owner authentication with Face ID before it disarms.
Motion & alarms
Motion & alarms
What triggers the alarm?
StayPut uses the iPhone's motion sensors and triggers when movement exceeds the Motion Sensitivity setting you selected.
What does Motion Sensitivity change?
Low requires larger movement before triggering. Medium is the balanced default. High detects smaller movement.
Why didn't movement trigger the alarm?
Confirm StayPut reached Armed, check Motion Sensitivity, and make sure the iPhone itself actually moved. Also check that the protection duration has not ended. Try High sensitivity if you need StayPut to react to smaller movements.
Why is there a delay before the alarm sounds?
Alarm Delay is the configured period between movement detection and the alarm sounding. If Alarm Delay is set to None, StayPut starts the alarm immediately after movement is detected.
Audio
Audio
Why does StayPut warn me about low volume?
StayPut's alarm is only useful if people nearby can hear it. The app warns when volume may be too low, but it does not prevent you from arming.
Can I use StayPut with Bluetooth audio connected?
The current audio route can affect where the alarm is heard. StayPut may warn if headphones, earbuds, a Bluetooth speaker, or another external route is selected. Check the output route before relying on the alarm, and disconnect Bluetooth audio if you want sound from the iPhone speaker.
What is the heartbeat sound?
The heartbeat sound is an optional subtle periodic confirmation and deterrent sound during an armed session.
Background operation
Background operation
Does StayPut work when my iPhone is locked?
Once armed, StayPut is designed to continue monitoring while the iPhone is locked or the app is in the background during the protection session.
Can I use other apps while StayPut is armed?
StayPut is designed for background monitoring during the protection session, but iOS ultimately manages application background execution.
What happens when the protection time expires?
If no movement has been latched, StayPut can automatically disarm when the configured protection duration expires. If movement has already been detected or the alarm is active, StayPut keeps that state latched and Face ID remains required to disarm.
Security & disarming
Security & disarming
Can someone else simply turn off the alarm?
During an active protection session, StayPut requires owner authentication with Face ID before disarming. StayPut is still an audible movement alarm and deterrent, not a broader anti-theft guarantee.
Does StayPut track my iPhone or belongings?
No. StayPut is an audible movement alarm and deterrent. It is not GPS tracking, theft recovery, or a replacement for physical security.
Does StayPut send alerts to another device?
No. StayPut currently alerts you using the audible alarm on the protected iPhone. It does not send alerts to another iPhone, Apple Watch, by SMS, or to a paired device.
StayPut Pro
StayPut Pro
What do I get with StayPut Pro?
StayPut Pro unlocks protection sessions up to 8 hours, all current alarm and heartbeat sounds, custom sound recording, and additional heartbeat intervals.
Is StayPut Pro a subscription?
No. StayPut Pro is a one-time in-app purchase.
How do I restore StayPut Pro?
Open StayPut settings, go to the StayPut Pro section, and tap Restore Purchases. StayPut asks the App Store to sync your purchase and unlocks Pro when a valid purchase is found.
Custom sounds
Custom sounds
Can I record my own alarm sound?
Yes, with StayPut Pro. In Alarm Sound, choose My Recording and record a custom alarm sound up to 30 seconds long.
Can I create my own heartbeat sound?
Yes, with StayPut Pro. In Heartbeat Sound, choose My Chirp and record a custom heartbeat sound up to 10 seconds long.
Why does StayPut need microphone permission?
StayPut needs microphone permission only when you choose to record custom sounds.
Troubleshooting
Troubleshooting
The alarm is too quiet
Increase iPhone volume, check the audio output route, disconnect Bluetooth if sound is being routed elsewhere, and test the selected alarm before relying on it.
StayPut isn't detecting movement
Make sure StayPut has reached Armed, increase Motion Sensitivity, let the phone become still during setup, and check that the protection duration has not already ended.
I denied microphone access
Open iOS Settings, find StayPut, and enable Microphone permission. Then return to StayPut and try recording your custom sound again.
My Pro purchase isn't showing
Use Restore Purchases in StayPut settings first. If Pro still does not appear after the App Store sync completes, contact support.
Contact support
Still need help?
If you couldn't find the answer above, contact Kangift Ltd and we'll help with your StayPut question.
Include your iPhone model, iOS version, StayPut version, and a brief description of what happened. Do not send passwords, authentication information, or other sensitive information.